Patrick Hughes
Chief Customer Experience Officer - Customer Experience
Leads customer engagement, service excellence, and relationship strategies.
Patrick Hughes serves as Chief Customer Experience Officer and oversees customer service, client engagement, and experience improvement initiatives across the organization. With more than 20 years of experience in financial services, he has developed innovative programs that strengthen customer loyalty and satisfaction. Patrick works closely with frontline teams and leadership to ensure every customer interaction reflects the bank’s commitment to personalized service, trust, and long-term relationships.
1. All offers of credit are subject to credit approval, satisfactory legal documentation, and regulatory compliance. Borrowers are responsible for any appraisal and environmental fees plus customary closing costs, including title, escrow, documentation fees and may be responsible for any bank fees including bridge loan, construction loan, and packaging fees.