S a n s o n   R o y a l   C a p i t o l
Sanson Royal Capitol
Online Banking
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Frequently Asked Questions

Find quick answers to common queries about our banking services, account security, and financial solutions. We’re here to help you navigate your banking experience smoothly. If you can’t find what you’re looking for, please contact our support team:

Customer Support Desk
Client Services Team
support@Sanson Royal Capitol.com

Frequently Asked Questions

Can’t find what you’re looking for? Type a keyword into the search bar above or choose a category to filter specific solutions.

You can open most accounts online in just a few minutes. You will need a valid government-issued ID, your Social Security or tax identification number, and basic contact details. You can also visit any branch, where a banker will be happy to help you get started.
Minimum balance requirements vary by account type. Many of our everyday checking accounts have no minimum balance, while some interest-bearing and premium accounts require a minimum to waive monthly fees. Full details are shown on each account’s page before you apply.
You can update your address, phone number, and email at any time from the Settings section of online and mobile banking. For certain changes we may ask you to verify your identity to keep your account secure.
Eligible deposits are insured up to the maximum allowed by law. We also protect your accounts with encryption, continuous fraud monitoring, and multi-factor authentication. If we ever detect unusual activity, we will alert you right away.
Contact us immediately if you notice a transaction you do not recognize. You can also freeze your card instantly from the mobile app while you investigate. Our team is available around the clock to help secure your account and resolve any issues.
Two-factor authentication is available in the Security area of your account settings. Once enabled, you will confirm sign-ins and sensitive changes with a one-time code sent to your trusted device, adding an extra layer of protection.
Transfers between your own accounts are usually instant. Payments to other people or external banks typically settle within one to three business days, depending on the network used. Real-time payment options are available for eligible transfers.
Everyday transfers between your accounts and standard person-to-person payments are generally free. Certain expedited or international payments may have a fee, which is always shown clearly before you confirm the transaction.
Yes. You can set up recurring transfers and bill payments from online or mobile banking. Choose the amount, frequency, and start date, and we will handle the rest. You can pause or cancel a scheduled payment at any time.
You can start a loan application online or with a banker. After you submit your details, our team reviews your application and may request supporting documents. We aim to provide a decision quickly and will keep you informed throughout the process.
Approval decisions consider factors such as your credit history, income, existing obligations, and the purpose of the loan. For business lending, we also review cash flow and, where relevant, collateral. A banker can help you understand your options.
In most cases you can make additional payments or pay off your loan early without penalty. Review your loan agreement or contact us to confirm the terms that apply to your specific loan.
Yes. Our mobile and online banking services are free for customers. Standard message and data rates from your mobile carrier may apply. You can bank securely anytime, from anywhere.
Select “Forgot password” on the sign-in screen and follow the prompts to verify your identity. You will then be able to create a new password. For your security, we recommend choosing a strong, unique password.
Yes. Mobile check deposit lets you deposit eligible checks by taking a photo through the app. Funds are typically available within one to two business days, subject to standard deposit holds.
Our mobile app is available for recent versions of iOS and Android. Online banking works in all modern web browsers on desktop and mobile. We recommend keeping your device and app updated for the best experience and security.

1. All offers of credit are subject to credit approval, satisfactory legal documentation, and regulatory compliance. Borrowers are responsible for any appraisal and environmental fees plus customary closing costs, including title, escrow, documentation fees and may be responsible for any bank fees including bridge loan, construction loan, and packaging fees.

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